Field Professional Services Consultant (PSC)
To register your interest in this position please send a copy of your resume to careers@alfresco.com.
Alfresco is the leading open source alternative for enterprise content management. It couples the innovation of open source with the stability of a true enterprise-class platform.
The open source model allows Alfresco to use best-of-breed open source technologies and contributions from the open source community to get higher quality software produced more quickly at much lower cost.
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| Job Type | Permanent Full-Time |
| Department | Sales |
| Time Zone | CET |
| Location | France, & Germany preferred locations |
| Reporting To | VP, EMEA |
| Start Date | Feb 2009 |
About Alfresco
Alfresco is the leading open source alternative for enterprise content management. It couples the innovation of open source with the stability of a true enterprise-class platform. The open source model allows Alfresco to use best-of-breed open source technologies and contributions from the open source community to get higher quality software produced more quickly at much lower cost.
Job Description
Alfresco PSC will deliver consulting / services engagements contracted by Alfresco customers and / or partners. These shall take mostly the form of short on-site engagements (consultancy / professional services type of engagements) and also longer term engagements within the context of yearly field support engagements with strategic customers (typically 15 to 20 days over a 1 year period).
Since Alfresco is Open Source, our pre-sales consultant need to be technically skilled and able to communicate at multiple levels : technical architects, developers, IT system administrators and end - users.
Job Responsibilities
- Carry out Field Support & Professional Services engagements contracted with customers directly or thru partners (mixture of on-site & remote delivery)
- Act as field support resource on specific support engagements at the request of EMEA support or sales team
- Assist & Provide partners and Alfresco Pre-Sales team with technical drive & leadership in their Alfresco's sales engagement activities where appropriate
- Liaise with Alfresco Support & Engineering teams as appropriate
Person Specification
- Must be technically skilled with a customer-centric mind & exceptional communication skills
- Ability to work independently, learn quickly and be proactive
- Ability to perform and work well under pressure
- Good analytical & troubleshooting skills
- Passion for working in an international, leading-edge environment with associated challenging objectives & fast-evolving company organisation and market
- Typically requires 3 to 5 years minimum experience in professional services or field support positions
- Experience in ECM / WCM products & PS/Support related concepts & issues will be highly valuable and represents a significant advantage.
- Must be fluent in English & either French or German. A third language (Spanish or Italian) will be a plus.
Technical skills
Essential skills
- Java, Java Script & XML technologies – with ability to develop code
- Knowledge of OS (Windows & Linux), RDBMS (MySQL, Oracle, SQL Server), Application
- Servers (Jboss, Tomcat) - i.e. all major layers of the technical stack required by Alfresco products – and ability to configure / troubleshoot quickly installs or configurations issues
Desirable skills
- Experience with Hibernate, Spring Aspect-Oriented Framework and the Lucene Text Search Engine
Freedom to act
- This role will report to the VP EMEA, although it is expected that the individual will work largely independently and need minimal supervision.
Travel
- Up to 40% travel may be required for this role
Location
- Candidates are welcome, whatever their location provided that they are able to support the timezone specified. Taking reasonable travel into consideration, location will then be agreed.
